Panasonic F-P20HU1 Air Purifier
by Panasonic
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Category: Kitchen See more product details |
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Kitchen and Housewares Reviews of Panasonic F-P20HU1 Air Purifier
Customer Review: Worthless expensive Product and Horrible Customer Service
Summary: 1 Stars
I have used this product over a year and this only worked for odor. This will try to remove any odor except one, which was not convenient for me. If I take a shower and enter the room, it will even try to remove my soap smell. However, it does not work for cigarette odor or smoke. In addition,it will dry up your room and your eyes will get dried and even turn red. It did not work, when my room was dusty. I bought this because I was allergic to mite and dust but it did not work for me at all. I recommend Sharper Image Ionic Breeze, if you want better air quality.
The worst part. I submitted $40 rebate to Panasonic over a year ago and still have not received the rebate. I tried to resolve this problem both by email and by phone for several months. Their excuse was that they closed down the rebate center and they could not cut me the check, although I have all the necessary rebate proofs.
After they transferred me to same wrong departments many times and did not return my calls, I even talked to 2 people at the management team in Customer Lead Dept and they sent me to wrong department again. Now, they won't even return my phone calls, when I wasted 2-3 hours A DAY to talk to them about it. (You have to wait AT LEAST 15 mintues to over an hour, if you call them.You have to expalin to representatives all over again to talk to Management because they do not keep all the records.) One of them told me that there's no department that resolves problem, when I asked them to give me another contact information because they were not willing to resolve the problem. Run away from the bad service. I am not just talking about representatives. They call themselves as management team and do not even return phone calls. This might happen to you, if you ever buy Panasonic product and there is problem with it. I am disappointed not because I could not receive the rebate but because their service was so horrible.